We have what it takes to help you achieve the optimal performance for your application or website in China. With our data centers, we guarantee the performance’s reliability with a continuous monitoring and on-site presence 24x7x365.
Ecritel offers a fully managed environment to host your dedicated IT infrastructure, that provides the flexibility you need to meet your evolving business challenges and needs. Outsource your infrastructure while retaining full control of your information systems.
Our data centers are located in Shanghai and Hong Kong, and the whole infrastructure is managed by our team. Operating in China since 2008, with our office located in Shanghai, you can expect experienced collaborators to help you set up or develop your business in the Chinese market.
This rate is maintained all the time regardless the circumstances.
We ensure a maximum of 1.6 hours of downtime per year.
The N+1 fault tolerant provides at least 72hour power outage protection.
Our Shanghai and Hong Kong data centers are classified Tier3+.
A Tier3+ data center means that any planned maintenance activity of power and cooling systems can take place without disrupting the operation of computer hardware located in the data center. It is built on a redundancy concept with an additional unit of equipment setup, regarding the needs during standard use.
Ecritel is able to provide you with dedicated servers hosted in its data centers in Shanghai and Hong Kong. This option enables higher flexibility, privacy and security on data management. You can choose the devices that you want and meet the security requirements of your company. Ecritel team would also be pleased to recommend a performant and safe infrastructure, tailored to your needs.
Your business requires a high degree of responsiveness from your information system. To manage them properly and effectively, adequate skills and experiences are needed. However, the process can be difficult and time consuming as investment in hiring or training the staff will be required.
Outsourcing the management duties can be more efficient and financially friendly for your business. Our team is specialized in managed hosting. Leveraging on our experience in ensuring our customers’ business continuity, we have built expertise in managing all kind of situations.
We also offer you the options to choose your cloud solution and we can manage them all for you.
Availability of the Infrastructure
GRT = Guaranteed Response Time.
Designates the guaranteed maximum time between the reporting or detection of an incident and its handling by the Supplier.
GFRT = Guaranteed Fault Repair Time.
Designates the guaranteed maximum time between the handling of the incident by the Supplier and the return of the Customer's Service to operational condition.
| Select the Incident Management Levels that fits your needs | Level 1 | Level 2 | Level 3 |
|---|---|---|---|
| Real-Time Supervision (hardware & network) 24 hours a day |  | | |
| Hardware Maintenance | | | |
| Ticketing Interface | | | |
| On-Site Support (24 hours a day, 7 days a week, 365 days a year) | | | |
| Support (24 hours a day, 7 days a week, 365 days a year) | | | |
| Operating System Administration | | | |
| Update of the OS Components | | | |
| Update of the Middleware | | ||
| Administration of Middleware Components | | ||
| Dedicated Project Leader | Optional | ||
| Customized Monitoring Options | Optional | ||
| Performance Indicators | Optional | ||
| Maximum Service Level Agreements (SLA) | Optional | ||
| Monthly Steering Committee | Optional |